the-Bikini.com Terms and Conditions
A Vicio.com, Inc. website

Fabrics

We use first quality fabrics in the manufacture of all products.
All swimwear, including the sheer range is generally 20% Lycra (or other elastane) and 80% Nylon.
Laces have varied composition but are principally Nylon and Lycra (or other elastane) generally in similar proportions to the above.
Lingerie, is generally 18% elastane and 82% Polyamide.
All our bikinis do not have lining.

Garment Care

Despite its great stretch and appearance of strength, Lycra/elastane fabrics can be easily damaged. Hot tubs and swimming pools contain chlorine which may damage the Lycra/elastane in your bikini. The sheer and transparent fabrics are even more delicate and should be treated with extra care.

Make sure to wash your bikini after each use. Suntan oils can also damage the fabric in your swimwear with prolonged use. If you use tanning oil then make sure to wash it out of your bikini with soap after each use. Light colours will fade more quickly than dark in the intense summer sun.

After use, hand wash your bikini in mild soap, rinse well with fresh water and hang to dry out of the sun. Do not leave rolled up wet.

Do not use bleach. Do not iron. Do not dry clean.

Quality Guarantee

We take great care in the manufacture of our products...but we are human too.

In the unlikely event you receive any item that is faulty, please contact us and we will arrange a replacement or refund immediately.

We aim to despatch your order by 3rd business day after it is received depending on stock availability. Even if items are out of stock, we have an excellent fast response manufacturing section that is geared to getting your order out within 15 business days at the latest. We will email you if there are any unexpected delays or item shortages that might affect standard delivery times.

From our experience the postal services of the world offer the best value service for the relatively small value and size orders we ship. Most orders are shipped via Express certified airmail and we have found this to be generally very reliable. Times vary from 5 days to around 2 weeks (at absolute worst) but the post always gets through. Please check with your local post office if it takes more than 2 weeks. All parcels are shipped from Europe. Remember: We always ship by certified mail, so you will have to sign delivery. If you do not pick up the package, Post Office will return the package to us. In this event, we will have to charge a 9,00US$ shipping and handling fee for reshipment.. Please be aware of all Post Office notices

Packages are sent under plain wrapping with our postal return address and TB.C as the only identifying marks. Contents are not identified.

If you want EXPRESS shipping services, please add POSTAL EXPRESS services by clicking here. This has an additional cost of 45 US$.

Shipping rates & times

Overall, an order by express certified airmail will take from 5 days to 2weeks. All shipments depart from Europe.
Customs can cause delays occasionally but generally we have experienced very few problems.

Customs Duty and Taxes

Some countries may impose duty or taxes on imported goods.
It is the responsibility of the purchaser to pay any such charges.
Please ask your customs department for rates and limits before you place an order. This will avoid any surprises.

We take pride in our high level of customer satisfaction and our service reputation.

Please note due to hygienic reasons the-Bikini.com garments are not returnable, unless a manufacturing default exists.
These guarantees that you will never buy a tried on and returned garment.
If for any reason you are not satisfied with any part of your purchase (due to manufacturing default), return the items in new condition and all tags attached. We will be happy to exchange.

Returns and exchanges should be received within 20 days from date of shipment. Exchange items will be sent by airmail.

Shipping and handling fees are not refundable.

If you need more help or information please contact us.

How to make a Return or Exchange

We need to email us first with the complaint. We will answer and give you instructions for return.
Post back the goods making sure you include all the information we will need to ensure the correct exchange or credit to your account;

Invoice number, Order Date, Name, Address, and your requirements.

If you want to add items above the price of the original order, we will also need your credit card details. This is because we are using real time credit card clearing services and we will not have any record of your card details from the original sale. Refunds are processed through card services against the original order number.
Regular mail is generally fine to send a few items but for larger value orders we would recommend using a trackable method such as registered post. It is your responsibility to ensure good arrives safely to the return address.

If you would like us to send a replacement item quickly, then let us know by email.
We will direct you to a secure order page where you can submit your order and credit card details. The exchange item will be billed and sent immediately and then your card will be credited for the exchange item when we receive it.

Please ensure you include your correct email address with every correspondence. This allows us to contact you immediately if we need further information.

Title 18 United States Code § 2257 Record keeping requirements.